SHIPPING & WARRANTY
SHIPPING TERMS
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Processing time for shipping: The usual time to prepare your order is 3 business days. However, please note that during promotional periods, due to the high volume of orders, this timeframe may extend to up to 5 business days, starting only after payment confirmation.
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The tracking code for your order will be sent to your registered email. If you do not find it in your inbox, please check your spam folder. You can also track your order by logging into the website.
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Lumminus offers free shipping for purchases over R$100.00 with delivery within Brazil! Remember: this free shipping promotion does not apply to wholesale purchases.
WARRANTY TERMS
Lumminus is committed to the quality of the products purchased from the online store www.lumminusstore.com. For any questions regarding the warranty, it is essential to check the product's characteristics upon receipt. If the merchandise does not meet Lumnius's quality standards, please contact us immediately to request an exchange, following the guidelines in the exchange section.
Not satisfied? Want a refund? If payment was made via boleto or bank transfer, the refund will be processed within 7 business days. For credit card payments, the cancellation of the sale will be requested from the provider, and the refund will be processed according to their procedures.
We are here to ensure that your shopping experience is amazing and satisfying!